Human Meets Machine: Scaling Customer Service with GenAI
Retailers today face unprecedented challenges—from rising labor costs to heightened customer expectations. Join Manhattan Associates and Google Cloud for an exclusive webinar that explores how AI-powered solutions are driving operational excellence, enhancing customer interactions, and enabling sustainable growth.
Putting the Power of GenAI to Work for Retailers
Join experts from Google Cloud and Manhattan as they discuss the real-world operational and customer engagement benefits GenAI can deliver right now. As costs and staffing pressures increase, GenAI applications can help meet contact center needs without sacrificing a high quality of service. Our panel will discuss how GenAI technology, built on an agile, cloud-native platform, can give retailers a competitive advantage today—and into the future.
Learning Objectives
- Understand Retail Industry Adoption of AI: Learn about the latest trends in AI acceptance and usage across businesses and consumers, highlighting the expanding role of AI in retail and beyond.
- See How Retailers Are Already Using GenAI to Scale Customer Service: Participate in a live demo to see how GenAI chatbots and automation tools reduce costs, improve service levels, and enhance productivity for contact centers.
- Explore Real-World Benefits of GenAI for Retailers: Gain insights into how generative AI is transforming customer service operations, driving efficiency, and delivering a competitive edge in today’s market.
Date & Time
December 11, 2024
8:00 AM PT | 11:00 AM ET
Location
Online
Improve Customer Service & Engagement
Discover how Manhattan Active® solutions are transforming customer service, chatbot engagement, and in-store experiences—empowering your team to deliver exceptional service, boost productivity, and create memorable shopping journeys at every touchpoint.
Make Customer Service Shine
Empower your experts to deliver exceptional customer service at every stage of the customer buying journey, no matter where and how they engage.
Experience the GenAI Chatbot
Our Manhattan Active Maven for Customer service is revolutionizing retail GenAI chatbot capabilities with fast, personalized, and highly capable assistance that delights customers and boosts productivity.
Modern Stores Empower Associates
Modern stores free associates to support customers' needs anywhere in the store, significantly enhancing customer convenience and enticing customers to visit the store repeatedly.