Transforming the Store Associate Experience
Watch this complimentary webinar to explore how to transform the store associate experience to maximize customer engagement.
Date: April 25, 2024
Time: 8am PST/11:00 am EST
In today's retail landscape, shoppers seek more than just products—they crave personalized experiences that resonate with their needs. According to recent studies, 84% of consumers are inclined to revisit stores that cultivate a pleasant atmosphere, with 51% prioritizing the presence of friendly and knowledgeable staff.
In this webinar, tailored for specialty retailers, we delve into how to modernize store associate experiences to drive unparalleled customer interactions. Our session will identify pivotal strategies and frameworks to elevate associate engagement, refine operational efficiency, and ultimately enhance the overall in-store and digital shopping journey.
Join us on April 25, 2024 at 8am PDT/11am EST for an in-depth view on creating the best associate experience.
Three Key Topics We Will Cover
Empowering "Swiss Army" Associates
Empower
Transform your store associates with multifaceted roles into versatile assets and unleash their potential to cater to diverse customer needs effectively.
Designing Unified Associate Experiences
Design
Build a unified view across all customer touchpoints, both physical and digital, and harmonize shopper-associate interactions that ensure a cohesive brand experience that resonates with shoppers at every stage of their journey.
Amplify the Store Associate Experience
Amplify
Boost associate engagement by fostering a culture of empowerment and ownership that cultivates a workforce driven to deliver exceptional service, fostering long-term customer satisfaction and brand loyalty.
Speakers
Giri Agarwal
Chief Strategy Officer, Incisiv
Tony DiPaolo
Vice President, Commerce Solutions, Manhattan Associates
Lina Sabic
Director of Store Operations, PacSun
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