Manhattan Debuts the First and Only Fulfilment Experience Insights Dashboard for Retail

NEW YORK, January 14, 2024 – Manhattan Associates (NASDAQ: MANH), the global leader in supply chain commerce, today launched the Fulfilment Experience Insights dashboard to give retailers a realtime assessment of how their omnichannel fulfilment performance stacks up against the industry. Fulfilment Experience Insights provides continuous benchmarking of fulfilment performance, proactively informing retailers how they compare against a large pool of peers and competitors. This realtime ‘actuals versus actuals’ comparison avoids the inherent latency of most benchmarking tools.

Included in Manhattan Active^® Omni, this new capability gives retailers a single view of digital order fulfilment KPIs like store pickup conversion, shorts and abandonment, time to fulfil and more. Retailers can evaluate, measure and adjust their supply chain execution strategies using aggregated and anonymised data from the Manhattan Active cloud ecosystem. This unique analytical tool, which includes the ability to quickly pivot between various timeframes, provides detailed insight into the experience a retailer is delivering for their customers.

“Introducing cutting-edge innovation like the Fulfilment Experience Insights Dashboard is one of the reasons Manhattan continues to be ranked the only leader in omnichannel order management,” said Amy Tennent, senior director of Product Management at Manhattan. “For the first time ever, retail operations teams can see exactly how they are performing against the rest of the industry. This is a complete game changer, because they now have a starting point to begin creating more efficiency and improving fulfilment performance for their customers.”

Manhattan is uniquely capable of developing this solution because hundreds of the world’s top brands use its fulfilment execution tools to process millions of orders every week. Drawing upon this extensive knowledge and experience, the company has skillfully identified the key performance indicators crucial to fostering growth and maximising revenue.

Last year, Manhattan launched the first-of-its-kind Unified Commerce Benchmark which measured 286 customer experience capabilities across four segments. Of these four primary segments, ‘Promising & Fulfilment’ returned the lowest scores by a significant margin. Manhattan's new dashboard gives retailers their real-time performance in this critical area, helping them become Unified Commerce leaders.

For a demo or more details, visit Manhattan’s Booth #3639 at NRF 2024.

ENDS

About Manhattan Associates

Manhattan Associates is a global technology leader in supply chain and omnichannel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers.

Manhattan Associates designs, builds and delivers leading-edge cloud and on-premises solutions so that across the store, through your network or from your fulfilment centre, you are ready to reap the rewards of the omnichannel marketplace. For more information, please visit www.manh.com.

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