Gartner: A Modern Point of Sale System Anchors Unified Commerce Experiences

Cloud-native point of sale (POS) solutions now anchor unified commerce platforms to facilitate holistic customer experiences across multiple touchpoints, says Gartner.


In its latest report on the point of sale (POS) software, Gartner advises retail CIOs seeking unified commerce experiences to analyse their store systems’ ability to deliver essential capabilities such as click and collect, store fulfilment, clienteling, and smart check-out while also being modular and flexible for rapidly changing retail environment.

Gartner, Market Guide for Unified Commerce Platforms Anchored by POS for Tier 1 Retailers, Max Hammond, 29 January 2024. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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