Making the first mile pay in the post-pandemic world

Retailers have long been obsessed with the last mile, but it's the first mile that really ensures supply chain success. It is crucial for meeting evolving consumer demands, maximising inventory and driving down costs, all key factors as retailers adjust to a new way of life.

This webinar drew experience from three experts in omnichannel supply chain: Jonathan Bridle of Dixons Carphone, Bill Kammerer of Deloitte and Craig Summers of Manhattan. Their discussion revolves around the first mile, the concept of 'click to despatch' and how retailers can optimise their operations once the customer has clicked the buy button.