Store Inventory & Fulfillment
Equip your stores with the solution capabilities needed to become reliable fulfillment points, optimizing store inventory to meet increasing omnichannel retail demands with Manhattan Active® Store Inventory & Fulfillment.
The Omnichannel Ready Store
Accurate Store Inventory
Improve store inventory management by securing higher inventory availability accuracy, ready for reliable use in omnichannel selling and fulfillment.
Precise Store Fulfillment
Increase customer satisfaction with precise store order fulfillment enabled by accurate inventory and distribution center quality order picking optimization.
Fulfillment Excellence
Create fulfillment excellence in stores through flexible fulfillment strategies, close monitoring and analysis of fulfillment workloads and results, and gamification of associate performance.
Guided Workflows
Increase store associate job performance and satisfaction with guided workflows, dynamic work prioritization, and proactive notifications that take the guesswork of inventory and fulfillment work.
Efficient Execution
Empower your store associates to spend less time and energy on back-office functions and more time supporting customers with more efficient processes.
Intuitive Experience
Control an intuitive, responsive, and mobile user experience designed for today’s store associates that cuts down training time and simplifies how they work.
Buying Flexibility
Gain customer flexibility in their buying journey with more accurate store inventory, enabling them to use stores for order pickup or same- day delivery.
Connected Customers
Keep customers informed on store pickup status with proactive notifications, online order status, and two-way messaging with store associates, improving customer satisfaction.
Elevated Pickup
Store associates make it fast and convenient for customers to complete their in-store or curbside pickup, including signature capture, with mobile capabilities.
Power Stores With RFID
Strengthen store operations to support and scale omnichannel commerce reliably with store inventory and fulfillment processes powered by RFID.
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Raise Store Inventory Accuracy
Store inventory becomes significantly more accurate when tracked with RFID, improving customer experiences and retailer profitability.
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Accelerate Store Fulfillment
RFID accelerates and scales stores' ability to consistently meet customer store pickup and delivery expectations.
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Lower Store Operations Effort
RFID makes store front- and back-office work more efficient, freeing associates to engage with shoppers and reducing operational costs.
Make Store Inventory Highly Reliable
Significantly improve store inventory accuracy to satisfy customer demand and support purchases in any sales channel reliably.
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Strengthen Store Inventory Management
Improve the precision and speed of store inventory management processes, increasing store inventory availability accuracy.
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Carefully Manage Store Inventory Flows
Secure timely and precise inbound receiving and outbound transfer processes that are essential for high store inventory accuracy.
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Amplify Store Inventory Visibility
Reliably share store inventory availability across all sales channels to elevate the omnichannel retail experience.
Transform Store Fulfillment
Streamline and fortify store fulfillment processes to meet growing demand, control costs, and always meet customer expectations.
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Engage and Enable Store Associates
Store associates are at the center of delivering a reliable store fulfillment experience. Enable them with the tools to excel at their work.
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Lift Store Fulfillment Precision
Bring distribution center precision and efficiency to store fulfillment, ensuring stores consistently keep customer promises.
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Provide an Exceptional Pickup Experience
Delight customers with exceptional service during in-store or curbside order pickups.
Drive Store Fulfillment Excellence
Use unique insight-driven techniques to drive the store fulfillment excellence that fosters competitive differentiation.
Fulfil Your Vision for Stores as Fulfillment Points
Omnichannel Champions
Realize your omnichannel retail vision by preparing stores to be reliable sources of inventory and fulfillment operations for online or store-to-store customer orders. Manhattan Active Store Inventory & Fulfillment will enable you to:
- Increase the accuracy of store inventory so it can be reliably used in global inventory and ordering.
- Enable stores to be fulfillment points without disrupting store sales and service.
- Scale store fulfillment operations to support omnichannel order growth.
- Improve omnichannel profitability with more efficient store fulfillment.
Director of Store Operations
Transform store operations to support the evolving purpose of stores as fulfillment points. Manhattan Active Store Inventory & Fulfillment will enable you to:
- Equip stores with tools to streamline and strengthen store inventory management.
- Quickly enable store associates to take on new fulfillment responsibilities.
- Lower training costs and improve store associate retention through an enhanced user experience.
- Improve customer satisfaction by removing any friction with store or curbside order pickup.
- Closely monitor store fulfillment performance to make necessary adjustments for improvement.
IT Director
Keep stores fresh, robust, and stable in an ever-changing retail environment with Manhattan’s best-in-class store solution technology:
- Deploy Manhattan Active Store Inventory & Fulfillment together with Manhattan Active Point of Sale for one platform, one user experience across store functions.
- Cloud-native solution enabling easy deployment to any store location and format.
- Use RFID in stores without the need to change the software.
- Mobile solution providing flexibility in device types.
Manhattan Active® Platform
A cloud-native, evergreen, and extensible foundation engineered to handle the most complex supply chain networks in the world. Learn More.
Composable Microservices
API-first architecture with automated scalability, resiliency, and availability. Every component is part of a shared application platform.
Innovation Independence
Our low code, no code, your code development strategy means you pick what method of configuration and customization works best for you—with as much support as you want or need.
Continuous Updates
Every 90 days, all Manhattan Active solutions automatically receive new features and enhancements.
Manhattan is the Only Recognized Leader in OMS
Forrester Wave
Ranked highest overall in Forrester’s evaluation of the best OMS software—with top scores for enterprise inventory management, fulfillment, pre-purchase customer experience, and solution architecture—Manhattan Active was the only leader in The Forrester Wave:™ Order Management Systems, Q2 2023.
Kendra Scott Pivots to Ship-From-Store With Manhattan
Unable to open phtysical retail locations, Kendra Scott implemented Manhattan’s ship-from-store capabilities in a matter of days—then followed up with curbside pick-up, saving its in-store inventory.
Retail Stores Work Better with Manhattan Solutions
Manhattan offers a breadth of solutions to improve store performance and ensure retail stores are an integral part of unified commerce.
Point of Sale
Modernize the store with Manhattan Active Point of Sale—a cloud-native retail POS application enabling store associates and managers to delight shoppers and improve store performance.
Global Inventory Visibility
Manhattan Active Order Management provides stores with visibility into available inventory held anywhere, supporting endless aisle selling.
Order Fulfillment Promising
Stores must provide precise promises for order pick-up times or shipping dates at checkout. Manhattan Active Order Management makes it happen.
FAQs
What you’ll need to know about store inventory and fulfillment.
Stores are increasingly used as fulfillment centers to support both online and store-to-store sales, which is often referred to as "omnichannel fulfillment" or "click-and-collect" and involves using store inventory to fulfill online orders, as well as offering customers the option to pick up their online orders at the store.
Stores can provide a wide range of options, including store pickup to allow customers to place online orders and pick them up at outside at the curb, in a locker, or by coming inside the store to pick up. Ship from store can also be offered for shipping or local delivery of products directly to customers from the store.
Inventory accuracy in retail stores has been traditionally low for reasons such as:
- Manual data entry to track inventory levels, which can lead to errors.
- Lack of standardization when different stores or departments within the same store use different methods to track inventory.
- Complex supply chains where retailers often have multiple suppliers and distribution centers, can make it difficult to accurately track inbound inventory replenishment.
- High product turnover with large assortment of short life span products, making it challenging to accurately track inventory levels.
- Inventory theft and shrinkage.
- Lack of inventory management and automation technology.
Radio Frequency Identification (RFID) technology provides detailed item information via RFID tags, which are small chips attached to items like products in retail stores and are read using handheld or overhead RFID scanners.
Manhattan offers the most comprehensive support for in-store RFID in the industry, with native use of RFID data to track inventory as part of store inventory management and to find products in order picking for store fulfillment.
Faster and Easier Than Ever to Connect
Manhattan Active® Platform technology makes it faster and easier than ever to connect to existing systems, valued partners, and new services. To make it even easier, we’ve already integrated Manhattan Active Solutions into industry-leading solutions for everything from inventory visibility and autonomous mobile robots to payments, fraud, and search engine shopping, just to name a few. It’s your supply chain commerce ecosystem. Unified.