2024 Gartner Critical Capabilities for WMS
Get your complimentary copy of the 2024 Gartner Critical Capabilities for Warehouse Management Systems (WMS), which evaluates 20 solution providers on 11 critical capabilities. Discover which WMS best fits your warehouse’s operational complexity and sophistication across five use cases.
Emerging Trends: Gamification, Generative AI, and Robotics
The 2024 Gartner® Critical Capabilities for Warehouse Management Systems highlights newer capabilities gaining importance include robotics integration and multiagent orchestration (MAO), advanced analytics, employee engagement and gamification, various forms and use cases for AI and machine learning, and, most recently, generative-AI-enabled conversational chatbots. AI and machine learning are becoming central to WMS, with generative AI-powered chatbots being the latest innovation.
In addition, WMS technical architecture is increasingly critical for enterprises looking for flexibility and ease of upgrades. Gartner predicts that by 2027, architecture will be just as important as functionality for buyers seeking adaptable, composable, and affordable systems.
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Gartner, Magic Quadrant for Warehouse Management Systems, May 2, 2024, by Simon Tunstall, Dwight Klappich, Rishab Narang, and Federica Stufano.
Gartner, Critical Capabilities for Warehouse Management Systems, August 6, 2024, by Simon Tunstall, Dwight Klappich, Rishab Narang, and Federica Stufano.
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