Manhattan Named a Leader in The Forrester Wave: Point-of-Service Solutions
Access your complimentary copy of the report to see how Manhattan Active® Omni compares to other POS solutions.
Research In Brief
- Manhattan is recognized as a Leader in The Forrester Wave™: Point-of-Service Solutions, Q4 2024, which evaluated nine solution providers across 31 criteria.
- The traditional retail "point of sale"—focused on scanning merchandise and processing payments at a single location—has evolved into an enterprise point-of-service (POS) solution that encompasses the entire shopping experience* for customers and associates.
- Forrester recommends buyers look for POS vendors that prioritize in-store check-out and customer service touchpoints they need, help deliver omnichannel experiences, and value them as a strategic partner.
Manhattan Active Omni: A POS Leader in Forrester Evaluation
Manhattan Active Omni received the highest possible score (5.0) in 12 of 24 of the Current Offering criteria, such as custom checkout flow, digital payments, clienteling/assisted selling, practitioner UX, and endless aisle. Manhattan was also the only leader to receive the highest possible score for store inventory management, store fulfillment tool: pick-up from the store, product catalog, and reporting & analytics. In our view, this recognition solidifies Manhattan Active Omni as a leading store technology that empowers retailers to deliver modern store experiences to both associates and shoppers.
Manhattan’s position as a leader in the Forrester Wave complements its recognition as the sole leader in the Forrester Wave™: Order Management Systems, Q2 2023. We believe that the combined strengths of our POS and OMS applications create a formidable, first-of-its-kind unified technology platform for omnichannel commerce in modern retail, profitably delivering on the promise of an exceptional customer experience.
Don't Just Take Our Word For It
Manhattan is the preferred store technology solution for specialty retailers worldwide, modernizing in-store operations and delivering a unified commerce experience. Hundreds of retail stores and thousands of associates leverage Manhattan Active Omni to reduce operational costs while increasing conversion rates and driving top-line revenue growth.
Groupe Dynamite Achieves Faster Fulfillment and Improved Margins
Omnichannel Sales Hubs: Transformed stores into omnichannel sales hubs, allowing them to save sales in out-of-stock situations, improve store conversion rates, and positively impact their second-half sales.
Efficient Fulfillment: With just one distribution center in Montreal and a growing U.S. presence, they turn nearly 300 stores into reliable and scalable fulfillment points to significantly reduce store transfers, delivery times, and shipping costs, leading to improved margins.
Fast Shipping: Now fulfills the majority of its online orders from stores and can ship orders to customers in just 23 hours on average, which is much quicker than the industry average of over three or more days.
PacSun Enhances Omnichannel Strategy for a Unified Shopping Experience
Manhattan Active Omni helps PacSun leverage technology to improve customer interactions and maintain its leadership in the retail industry.
Enhanced Omnichannel Strategy: Ensuring a seamless and unified customer shopping experience across its online store and more than 300 physical stores nationwide.
Unified Commerce Experiences: Provide a consistent and personalized shopping experience across all channels. This integration gives associates a single, intuitive experience for in-store selling, engagement, and fulfillment functions.
Leadership in Retailing: Provides advanced capabilities such as omnicart, customer interaction insights, clienteling, customer-controlled fulfillment, and endless aisle functionality, enhancing the overall omnichannel shopping experience for their customers.
Unified Commerce Experiences for the Modern Store
Today's retail stores are evolving from mere points of transaction to centers of seamless, customer-centric experiences that blend digital convenience with the value of in-store human interaction. The modern store aims to excite and delight customers, encouraging them to include physical visits in their shopping journey. Therefore, a modern POS must unify selling, personalized retailing, fulfillment, performance insights, and associate empowerment to create exceptional experiences and deliver outstanding service.
Manhattan Active Omni gives modern retailers a flexible, resilient solution designed for the next generation of retail. Built on a cloud-native platform, this solution supports seamless omnichannel transactions and empowers associates to provide personalized, efficient service—no matter where a customer starts their journey or where they are on the shop floor. With a microservices architecture designed to scale and adapt easily, retailers can manage complex, high-volume sales environments that seamlessly integrate the physical and digital.
Explore Related Insights
Create Modern Store Experiences
Cultivate unified commerce experiences that exceed customer expectations with this introduction to the five essential elements of the modern store. Explore each element to learn how Manhattan can help you modernize YOUR store experiences with modern store software solutions.
Lamps Plus Lights the Way With Manhattan
Read how Lamps Plus, the nation’s largest specialty lighting retailer, shined a new light on its omnichannel experiences by gaining versionless technology that provided a holistic view of customer interactions and store operations with Manhattan Active® Point of Sale.
Can Your POS Handle the Demands of Modern Retailing?
Modernize the retail store for omnichannel sales, service, and personalized customer engagement with Manhattan Active® Point of Sale—a cloud native and mobile retail POS application that enables store teams to delight shoppers and improve store performance.
The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.
* Forrester report,The Point-Of-Service Solutions Landscape, Q3 2024." July 1, 2024
Download your complimentary copy of the report using the form below.
Read the Report
The Forrester Wave: Point-of-Service (POS) Solutions, Q4 2024
Complete the form to access your complimentary copy of The Forrester Wave: Point-of-Sale (POS) Solutions, Q4 2024.