Native Fulfillment Analytics: Featuring Postgame Spotlight

Continuously Optimize Through Insights

In today’s competitive retail landscape, the difference between operational success and inefficiency lies in how well businesses can leverage insights to refine their fulfillment strategies. Enter Postgame Spotlight—a groundbreaking capability native to Manhattan Active® OMS that empowers retailers to go beyond traditional analytics and embrace actionable intelligence. By identifying opportunities for operational improvement, Postgame Spotlight enables businesses to overcome fulfillment challenges, enhance efficiency, and unlock substantial cost savings. 

A Closer Look at Postgame Spotlight 

Postgame Spotlight is designed to address the critical pain points in fulfillment by evaluating performance across the entire network. Whether it’s pinpointing inefficiencies in inventory allocation or uncovering opportunities to improve labor utilization, this feature delivers actionable recommendations tailored to your specific operational landscape. With Postgame Spotlight, retailers can transform fulfillment from a reactive process into a proactive, precision-driven strategy.

• Optimal Fulfillment Performance 
  Understand how well your fulfilment network is performing, with metrics that break down the percentage of your orders that are fulfilled optimally, versus how many present opportunities for additional cost savings.
   
• Constraint Identification and Resolution 
  Postgame Spotlight detects and analyzes critical constraints such as inventory outages, capacity shortages, store outages, and shipping that result in suboptimal order allocation, and offers suggestions to mitigate their impact on fulfillment optimization. 

• Cost-Saving Analysis and Recommendations 
  Quantify potential savings from addressing optimization constraints, allowing for improved order routing, reduction of split shipments. Postgame Spotlight identifies areas of increased cost and recommends changes that translate directly into bottom-line improvements. 

• Inventory Constraints 
  Postgame Spotlight also provides detailed analysis of products and styles that are not allocated to optimal locations, allowing retailers to better position and place products to where they’re needed most. 

• Labor and Capacity Constraints 
  Analyze location-specific labor and capacity metrics to highlight locations that could be used to fulfill at lower costs but may not be utilized because fulfillment capacity is limited or does not exist. Postgame Spotlight helps retailers understand how to scale capacity in high-demand regions to ensure the fulfillment network operates at peak efficiency. 

• Enhanced Operational Intelligence 
  Dive deep into store- and product-specific fulfillment challenges to address opportunities for optimization. From increasing capacity to ensuring better allocation, Postgame Spotlight provides the insights needed to improve local and network-wide performance. 

Benefits to Retailers: Unlocking Fulfillment Excellence 

Postgame Spotlight delivers measurable value across multiple dimensions of retail fulfillment: 

• Data-Driven Cost Optimization 
  By pinpointing inefficiencies and excessive costs in the fulfillment network, retailers can implement targeted improvements that reduce expenses while maintaining service excellence. 
  
  
• Enhanced Fulfillment Management 
  Postgame Spotlight identifies and quantifies opportunities for fulfillment optimization, empowering teams to make proactive adjustments that preserve operational integrity and customer satisfaction. 

• Elevated Customer Experience 
  Ensuring faster, more accurate fulfillment directly impacts customer loyalty and retention. Postgame Spotlight helps businesses meet customer expectations by addressing pain points like delayed shipments and inventory inconsistencies. 

• Strategic Decision Support 
  With its robust analytics and prescriptive recommendations, Postgame Spotlight equips operational leaders with the insights needed to align fulfillment strategies with broader business objectives. 

• Increased Flexibility and Scalability 
  As consumer demands fluctuate, Postgame Spotlight supports agile fulfillment by enabling businesses to adapt to changing capacity and inventory requirements in real time. 

How Postgame Spotlight Works 

Postgame Spotlight is a native feature of Manhattan Active® OMS, that delivers insights through an intuitive, user-friendly dashboard interface. Its powerful analytics engine processes real-time data across all orders to evaluate whether the cheapest, optimal locations from which to fulfill orders was chosen or not, based on unique business rules determined by each retailer. Using fulfillment data from across a retailer’s network, actionable insights are generated on key metrics such as: 

• Order routing optimization 

• Inventory availability and allocation 

• Fulfillment labor capacity 

Once the data is analyzed, Postgame Spotlight presents recommendations in a clear, prioritized format, allowing users to focus on high-impact opportunities first. The result is a smarter, more agile fulfillment network that continuously improves over time. 

Why Postgame Spotlight Matters 

With heightened customer expectations and rising operational costs creating immense pressure on fulfillment functions, the fulfillment landscape for retailers is more challenging than ever. Postgame Spotlight empowers retailers to rise to the challenge by delivering unparalleled visibility into their operations and actionable recommendations to optimize performance. By addressing critical constraints and inefficiencies, Postgame Spotlight transforms fulfillment into a strategic advantage—helping businesses drive growth, reduce costs, and create exceptional customer experiences.