Order Servicing

Orchestrate Post-Purchase Experiences

Order Management

Modern shoppers want consistently high service levels across all customer interaction channels during the post-purchase stages of their journey. That consistency means all of a retailer's customer service systems must have the same order data and order modification capabilities to satisfy modern shoppers' needs. Manhattan Active Order Management enables this consistency through order services that provide rich order fulfillment visibility data and modification capabilities to any interfacing customer service system.

Manhattan Active Order Management enables systems supporting a retailer's customer interaction channels to provide rich post-purchase experiences and transactions. Synchronous integration via REST services enables interfacing customer service systems to provide real-time post-purchase order tracking and modifications utilizing Manhattan Active Order Management's rich data and logic. Through these services, interfacing systems can enable robust order tracking and modification actions, including retrieving customer order history, order search, viewing order summary, canceling orders, modifying order pickup details, modifying order shipping details, and more. Manhattan's out-of-the-box customer service solutions—Manhattan Digital Self-Service and Manhattan Contact Center—utilize these services to enable retailers to provide exceptional customer service through intuitive and responsive contact center associate and customer self-service experiences.

• REST services provide order servicing data and logic to any interfacing customer service system.
• Enhance post-purchase order fulfillment visibility and modification capabilities in any interfacing system to provide exceptional post-purchase experiences.
• Increase customer convenience, satisfaction, and loyalty with consistent post-purchase order visibility and modification capabilities.