Point of Sale Software

Modernize the retail store for omnichannel sales, service, and personalized customer engagement with Manhattan Active® Point of Sale—a cloud native and mobile retail POS application that enables store teams to delight shoppers and improve store performance.

POS is the Heartbeat of Your Store

Retailers are more challenged than ever before, with shifting customer demands and the need to deliver seamless experiences across digital and physical channels. To be successful, modern retailers need to provide rich omnichannel shopping experiences, manage inventory dynamically, and leverage data for personalized customer engagement. Manhattan Active Point of Sale is designed to meet those challenges, with rich functionality that supports an array of shopping and fulfillment experiences, real-time inventory visibility, and customer engagement tools online, mobile, and in-store.

Can Your POS Handle the Demands of Modern Retailing?

Manhattan Active Point of Sale (POS) addresses the evolving needs of modern retailers with a flexible, resilient solution that’s equipped for the next generation of retail. Built on a cloud-native platform, Manhattan POS supports seamless omnichannel transactions and empowers associates to provide personalized, efficient service, no matter where a customer starts their journey—or where they are on the sales floor. Retailers are able to manage complex, high-volume sales environments that marry the physical and digital, through a microservices architecture designed to scale and adapt with ease.

Through this industry-leading technology, Manhattan POS gives retailers the tools to meet exacting customer demands, while reducing operational friction, streamlining checkout processes, and enhancing shopping experiences. A user-friendly interface and integrated real-time inventory visibility gives associates the confidence needed to drive sales, regardless of whether a product is available in-store or sourced from an endless aisle. Finally, Manhattan POS not only improves in-store performance, but is continuously upgraded with new features that help boost customer satisfaction and loyalty.

Manhattan’s POS enables retailers to provide the kind of seamless shopping experiences customers demand, with the ability to sell against inventory from any location, place orders for pickup or delivery, and process returns from purchases made anywhere. This means that customers can shop in stores with single checkout for mixed carts, check out and pay anywhere in the store, and quickly complete returns with ‘no receipt’ handling.

Simplification Enabling Store Sophistication
Case Study: Lamps Plus

With tools for personalized engagement, Manhattan Active POS empowers store associates with customer data to tailor interactions, including personalized recommendations, curated lookbooks, and appointments. Rich product information and customer insights turns associates into experts that can guide purchase decisions, improving customer satisfaction and driving conversions.

The Modern Store - Empower Employment Guide
Empowering Store Associate Performance
Modern Stores Are Insight-Driven

A fully-responsive UI allows associates to work from fixed terminals, mobile phones, tablets, and other handhelds. A unified system for sales, service, and critical back-office functions streamlines in-store operations and training, allowing your store associates to focus on delivering convenient, differentiated shopping experiences.

Optimizing POS Usability for the Ever-Evolving Retail Landscape
Modern Stores are Fulfilling

A cloud-native architecture means Manhattan Active POS can be deployed in any store location or format, eliminating the hassles of on-premise software. The platform is always up-to-date and built for resiliency, ensuring continuity even during network outages, meaning your stores are always operational and operating efficiently.

Groupe Dynamite Modernizes Its Shopping Experience with Manhattan Active® Point of Sale

Point of Sale Software Features

Fulfill Your Potential With Manhattan

Chief Digital Officers

Prepare stores to be at the forefront of digital initiatives that unify customer experiences across channels and differentiate your brand. Manhattan Active Point of Sale will enable you to:

  • Unify customer experiences across digital and physical channels.
  • Showcase digital capabilities that improve the customer experience.
  • Enable store associates to use digital capabilities to serve customers better.
  • Secure differentiated value and revenue growth.
  • Lower operational costs. 

Director of Store Operations

Transform store operations to support the evolving purpose of stores while lowering operational costs. Manhattan Active Point of Sale will enable you to:

  • Equip stores with omnichannel sales and service capabilities.
  • Provide clienteling and assisted selling to personalize customer engagement.
  • Lower training costs and improve store associate retention through an enhanced user experience.
  • Improve customer satisfaction by removing friction in the store, especially at checkout.
  • Lower store operational costs in crucial areas like returns processing.

IT Director

Keep stores fresh, robust, and stable in an ever-changing retail environment with Manhattan Active Point of Sale’s best-in-class technology:

  • Cloud-native solution enabling easy deployment to any store location and format.
  • Resilient cloud technology that keeps the POS running when the network is compromised.
  • Updates and new features are provided every 90 days without the need for downtime.
  • Extensible user interface and APIs to tailor the solution to unique store or brand requirements.
  • Native mobile solution providing flexibility in device types.

 

 

FAQs

What you’ll need to know about Point of Sale software. Don't forget, you can always read our article 'What is Point of Sale and Point of Sale Systems' should you need more info.

A software solution that retailers use to manage customer interactions in stores, including customer service and checkout.

An omnichannel POS ensures the store is part of a unified customer experience across a retailer's sales channels. It provides visibility into available inventory across channels, provides for checkout of mixed carts, including items for pickup or shipping, and enables associates to provide service for orders made outside of the store, such as a return or exchange for an online purchase.

The role of retail store associate is evolving as the store's purpose evolves. It is becoming more complex as stores transform into omnichannel selling and service hubs and experiential showrooms.

Today, a store associate's responsibilities may extend beyond traditional ones like checkout or inventory management. Store associates are becoming sales consultants, brand ambassadors, and omnichannel guides, helping customers navigate their buying journey with product and customer service expertise.  

Because today's shoppers have higher expectations.

Stores are no longer just places to complete buying transactions. Customers now expect to have flexible control of the buying journey—deciding when, where, and how to purchase and return—and expect to be appreciated the moment they walk into the store. Stores need solutions to support anything a customer's purpose is for visiting a store with a personalized experience that elevates the retail brand.

The advantages of cloud-based POS over traditional, on-premises systems include accessibility, scalability, and cost-effectiveness. Automatic updates, advanced security, data backup and recovery, and easy integration with other systems make a cloud-based POS more robust, resilient, and adaptable than traditional systems.

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Manhattan Active® Platform

A cloud-native, evergreen, and extensible foundation engineered to handle the most complex supply chain networks in the world. Learn More.

Composable Microservices

API-first architecture with automated scalability, resiliency, and availability. Every component is part of a shared application platform.

Innovation Independence

Our low code, no code, your code development strategy means you pick what method of configuration and customization works best for you—with as much support as you want or need.

Continuous Updates

Every 90 days, all Manhattan Active solutions automatically receive new features and enhancements.

Faster and Easier Than Ever to Connect

Manhattan Active® Platform technology makes it faster and easier than ever to connect to existing systems, valued partners, and new services. To make it even easier, we’ve already integrated Manhattan Active Solutions into industry-leading solutions for everything from inventory visibility and autonomous mobile robots to payments, fraud, and search engine shopping, just to name a few. It’s your supply chain commerce ecosystem. Unified.

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