Point of Sale Software
Modernize the retail store for omnichannel sales, service, and personalized customer engagement with Manhattan Active® Point of Sale—a cloud native and mobile retail POS application that enables store teams to delight shoppers and improve store performance.
POS is the Heartbeat of Your Store
Retailers are more challenged than ever before, with shifting customer demands and the need to deliver seamless experiences across digital and physical channels. To be successful, modern retailers need to provide rich omnichannel shopping experiences, manage inventory dynamically, and leverage data for personalized customer engagement. Manhattan Active Point of Sale is designed to meet those challenges, with rich functionality that supports an array of shopping and fulfillment experiences, real-time inventory visibility, and customer engagement tools online, mobile, and in-store.
Can Your POS Handle the Demands of Modern Retailing?
Manhattan Active Point of Sale (POS) addresses the evolving needs of modern retailers with a flexible, resilient solution that’s equipped for the next generation of retail. Built on a cloud-native platform, Manhattan POS supports seamless omnichannel transactions and empowers associates to provide personalized, efficient service, no matter where a customer starts their journey—or where they are on the sales floor. Retailers are able to manage complex, high-volume sales environments that marry the physical and digital, through a microservices architecture designed to scale and adapt with ease.
Through this industry-leading technology, Manhattan POS gives retailers the tools to meet exacting customer demands, while reducing operational friction, streamlining checkout processes, and enhancing shopping experiences. A user-friendly interface and integrated real-time inventory visibility gives associates the confidence needed to drive sales, regardless of whether a product is available in-store or sourced from an endless aisle. Finally, Manhattan POS not only improves in-store performance, but is continuously upgraded with new features that help boost customer satisfaction and loyalty.
Manhattan’s POS enables retailers to provide the kind of seamless shopping experiences customers demand, with the ability to sell against inventory from any location, place orders for pickup or delivery, and process returns from purchases made anywhere. This means that customers can shop in stores with single checkout for mixed carts, check out and pay anywhere in the store, and quickly complete returns with ‘no receipt’ handling.
► Simplification Enabling Store Sophistication
► Case Study: Lamps Plus
With tools for personalized engagement, Manhattan Active POS empowers store associates with customer data to tailor interactions, including personalized recommendations, curated lookbooks, and appointments. Rich product information and customer insights turns associates into experts that can guide purchase decisions, improving customer satisfaction and driving conversions.
► The Modern Store - Empower Employment Guide
► Empowering Store Associate Performance
► Modern Stores Are Insight-Driven
A fully-responsive UI allows associates to work from fixed terminals, mobile phones, tablets, and other handhelds. A unified system for sales, service, and critical back-office functions streamlines in-store operations and training, allowing your store associates to focus on delivering convenient, differentiated shopping experiences.
► Optimizing POS Usability for the Ever-Evolving Retail Landscape
► Modern Stores are Fulfilling
A cloud-native architecture means Manhattan Active POS can be deployed in any store location or format, eliminating the hassles of on-premise software. The platform is always up-to-date and built for resiliency, ensuring continuity even during network outages, meaning your stores are always operational and operating efficiently.
► Groupe Dynamite Modernizes Its Shopping Experience with Manhattan Active® Point of Sale
Resources and Downloads
Point of Sale Buyers Guide
Retail success hinges on having the right POS technology. Finding the right point of sale for today’s challenges is more than a technology decision – it’s a business decision.
DownloadAbout Manhattan - eBook
At Manhattan, we provide more than just supply chain solutions. We are a team of experienced industry experts dedicated to equipping our partners with the tools needed to navigate the supply chain commerce world effectively.
DownloadService & Support - eBook
Manhattan provides the expert support and services team transportation leaders and managers need to ensure success and optimize your solution investment at every touch point.
DownloadPoint of Sale Software Features
Empower Store Teams to Deliver Exceptional Experiences
Deploy a modern POS experience, enabling store teams to expertly engage, sell to, and support customers anywhere in the store and in any store format.
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One App for Everything Point of Sale
Equip store teams with an intuitive user experience that unifies and simplifies store sales and service.
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Support Customers Anywhere With Mobile POS
Give store teams the mobile freedom to support customers anywhere in the store across all POS functions, including checkout.
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Get Store Flexibility and Consistency With Cloud POS
Rely on a resilient cloud application for consistent POS capabilities in any store location and format.
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Elevate Store Performance Through Insights
Provide the entire store team with insights to closely monitor, manage, and improve store performance.
Optimize Stores for Omnichannel
Satisfy any customer need by turning your stores into omnichannel sales and service hubs equipped with omnichannel inventory, mixed cart checkout, and more.
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Drive Sales With Endless Aisle Selling
Sell in stores from global enterprise inventory, saving sales in out-of-stock situations and growing sales by offering a wider assortment.
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Enhance Checkout with Omnichannel Cart and Promotions
Improve convenience by providing a unified checkout experience for mixed fulfillment purchases, enhanced by omnichannel promotions.
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Offer Flexible Payment Options
Satisfy modern shoppers by offering flexible in-person payment options, including digital wallets and pay by link in stores.
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Provide Omnichannel Returns and Exchanges in Stores
Offer frictionless in-store returns and exchanges for purchases made in any sales channel.
Deliver Differentiating Personalized Service in Stores
Enable store associates to enrich and personalize customer interactions, creating differentiating store experiences with Assisted Selling and Clienteling.
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Differentiate Using Rich Customer History
Utilize rich customer history and preferences to provide higher levels of personalized service in stores.
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Enrich the Customer Journey with Assisted Selling
Empower store associates to expertly assist customers with product advice anywhere in the store, increasing sales conversions.
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Personalize Customer Engagement with Clienteling
Enable store associates with the capabilities to provide personalized customer engagement that creates memorable experiences.
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Nurture Customer Relationships with Remote Selling
Nurture relationships and sales with customers outside the store using remote conversations and selling.
Fulfill Your Potential With Manhattan
Chief Digital Officers
Prepare stores to be at the forefront of digital initiatives that unify customer experiences across channels and differentiate your brand. Manhattan Active Point of Sale will enable you to:
- Unify customer experiences across digital and physical channels.
- Showcase digital capabilities that improve the customer experience.
- Enable store associates to use digital capabilities to serve customers better.
- Secure differentiated value and revenue growth.
- Lower operational costs.
Director of Store Operations
Transform store operations to support the evolving purpose of stores while lowering operational costs. Manhattan Active Point of Sale will enable you to:
- Equip stores with omnichannel sales and service capabilities.
- Provide clienteling and assisted selling to personalize customer engagement.
- Lower training costs and improve store associate retention through an enhanced user experience.
- Improve customer satisfaction by removing friction in the store, especially at checkout.
- Lower store operational costs in crucial areas like returns processing.
IT Director
Keep stores fresh, robust, and stable in an ever-changing retail environment with Manhattan Active Point of Sale’s best-in-class technology:
- Cloud-native solution enabling easy deployment to any store location and format.
- Resilient cloud technology that keeps the POS running when the network is compromised.
- Updates and new features are provided every 90 days without the need for downtime.
- Extensible user interface and APIs to tailor the solution to unique store or brand requirements.
- Native mobile solution providing flexibility in device types.
Everything Works Better With Manhattan Solutions
Manhattan offers a breadth of solutions to improve store performance and ensure retail stores are an integral part of unified commerce.
Store Inventory & Fulfillment
Manhattan Active® Store Inventory & Fulfillment optimizes stores for omnichannel retail with improved store inventory accuracy and more efficient store fulfillment processes.
Customer Service & Engagement
Manhattan Active® Customer Service & Engagement, Contact Center, and Digital Self-Service enable retailers to build and nurture enduring relationships with customers anytime during their buying journey and from anywhere they engage.
Order Management
Manhattan Active® Order Management provides stores with visibility into available inventory held anywhere, supporting endless aisle selling.
FAQs
What you’ll need to know about Point of Sale software. Don't forget, you can always read our article 'What is Point of Sale and Point of Sale Systems' should you need more info.
A software solution that retailers use to manage customer interactions in stores, including customer service and checkout.
An omnichannel POS ensures the store is part of a unified customer experience across a retailer's sales channels. It provides visibility into available inventory across channels, provides for checkout of mixed carts, including items for pickup or shipping, and enables associates to provide service for orders made outside of the store, such as a return or exchange for an online purchase.
The role of retail store associate is evolving as the store's purpose evolves. It is becoming more complex as stores transform into omnichannel selling and service hubs and experiential showrooms.
Today, a store associate's responsibilities may extend beyond traditional ones like checkout or inventory management. Store associates are becoming sales consultants, brand ambassadors, and omnichannel guides, helping customers navigate their buying journey with product and customer service expertise.
Because today's shoppers have higher expectations.
Stores are no longer just places to complete buying transactions. Customers now expect to have flexible control of the buying journey—deciding when, where, and how to purchase and return—and expect to be appreciated the moment they walk into the store. Stores need solutions to support anything a customer's purpose is for visiting a store with a personalized experience that elevates the retail brand.
The advantages of cloud-based POS over traditional, on-premises systems include accessibility, scalability, and cost-effectiveness. Automatic updates, advanced security, data backup and recovery, and easy integration with other systems make a cloud-based POS more robust, resilient, and adaptable than traditional systems.
Manhattan Active® Platform
A cloud-native, evergreen, and extensible foundation engineered to handle the most complex supply chain networks in the world. Learn More.
Composable Microservices
API-first architecture with automated scalability, resiliency, and availability. Every component is part of a shared application platform.
Innovation Independence
Our low code, no code, your code development strategy means you pick what method of configuration and customization works best for you—with as much support as you want or need.
Continuous Updates
Every 90 days, all Manhattan Active solutions automatically receive new features and enhancements.
Faster and Easier Than Ever to Connect
Manhattan Active® Platform technology makes it faster and easier than ever to connect to existing systems, valued partners, and new services. To make it even easier, we’ve already integrated Manhattan Active Solutions into industry-leading solutions for everything from inventory visibility and autonomous mobile robots to payments, fraud, and search engine shopping, just to name a few. It’s your supply chain commerce ecosystem. Unified.